1. What Personal Data We Collect and Why We Collect It

Terms & Conditions:
Merchant should have its own Terms and Conditions seperately with Privacy Policy.
Customers using this website are subject to the following terms of service [Include detailed terms of service applicable to customers].

Method of Payment:
We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other agreed currency). The logos of the accepted cards are displayed on our homepage and on the payment checkout page.
Delivery/Shipping/Services Policy:
Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).
  • Cloud Hertz Information Technology LLC  will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
Refund/Return Policy:
Inclusion is mandatory and should have the below mentioned point.
  • Refunds will be done only through the Original Mode of Payment.

Cancellation & Replacement Policy:
Inclusion is mandatory (Applicable as per the website Products/Services).

  • Cancellation:
    • Orders can be canceled within 3 days of placement.
    • To cancel an order, contact customer support or access your account dashboard.
    • Cancellations beyond the specified time frame may incur a cancellation fee.
  • Replacement:
    • Products can be replaced if they are damaged, defective, or incorrect.
    • Notify us within 3 days of receiving the product to initiate a replacement.
    • Provide order details and evidence (photos, descriptions) of the issue for prompt processing.
    • Replacements are subject to product availability.

Address & Contact Details:
Office No 205 Spectrum building,
12, 12b street, bur Dubai,
Dubai – UAE

help@cloudhertz.ae
0097142699167

Country of Merchant Domicile: UAE

Governing Law and Jurisdiction:
Inclusion is mandatory and should have any one of the below mentioned points.
  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

2. Contact Forms