1. What Personal Data We Collect and Why We Collect It
1.1 Information You Provide Voluntarily
When you visit our website or make a purchase, we may collect the following personal information:
Contact Information: This includes your name, email address, phone number, and shipping address. We collect this information to fulfill your orders, provide customer support, and send important updates regarding your purchases.
Payment Information: All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
We may also collect certain information automatically when you visit our website:
Contact Information: This includes your name, email address, phone number, and shipping address. We collect this information to fulfill your orders, provide customer support, and send important updates regarding your purchases.
Payment Information: We collect payment information, such as credit card details, to process your transactions securely.
2. Contact Forms
When you submit a contact form on our website, we collect the information you provide, such as your name, email address, and message. We use this data to respond to your inquiries and provide customer support. Your information may be retained for future reference.
Additionally, we gather demographic, transactional, and profile data, including IP address, internet domain, browser type, referrer, and user agent information. This data collection is performed through our websites/apps and other channels, using cookies and other methods. All collected information ("Personal Information") is stored securely and treated as confidential in accordance with this Privacy Policy.
3. Embedded Content from Other Websites
4. How Long We Retain Your Data
By choosing to use our websites/apps or engaging with us through other channels, you explicitly consent to and agree with the collection, transfer, processing, use, and storage of your personal information as outlined in this Privacy Policy. If you disagree with any terms or have any questions, please contact us at help@cloudhertz.ae, and we will assist you with your concerns.
By accessing or using our websites/apps or communicating with us through other channels, you grant Cloud Hertz Information Technology L.L.C. a non-exclusive, royalty-free, perpetual license to use your personal information for the purposes described in this Privacy Policy.
5. What Rights You Have Over Your Data
You have the following rights over your personal data:
- Access: You can request access to the personal data we hold about you.
- Rectification: You have the right to correct inaccurate or incomplete data we hold about you.
- Erasure: You can request the deletion of your personal data under certain circumstances.
- Data Portability: You have the right to receive your data in a structured, machine-readable format.
- Object: You can object to the processing of your personal data under certain circumstances.
To exercise these rights or if you have any privacy-related concerns, please contact us using the information provided in Section 6.
6. Where We Send Your Data
At Cloud Hertz Information Technology L.L.C., we prioritize your privacy and do not sell your personal information to third parties. However, we may share selected customer information with the following third parties:
- Our group companies and affiliates.
- Our franchisors.
- Companies that assist in communication with customers.
- Payment service providers, warehousing service providers, and delivery companies for processing payments and managing orders, including delivery and returns.
- Third-party databases subscribed to by Cloud Hertz Information Technology L.L.C. or our brands.
- Government bodies or authorities to comply with legal regulations, assist with law enforcement, or protect our property and rights.
- Agencies that help collate statistics on site traffic, sales, demographics, and other commercial information to tailor our services.
We will retain your personal information for as long as legally required and to support the business purposes for which it was collected.
Your Options:
- Opt-out of receiving marketing or promotional emails, phone calls, and mobile communications at any time.
- Update and ensure the accuracy of your personal details through your account on our website or mobile app.
- Deactivate your account.
To take any of these actions, please:
- Follow the instructions provided in any marketing email or mobile communication received from us.
- Send your request and updated contact details through one of the contact options listed under "Contact Us."
6. Where We Send Your Data
When you use social media login on our websites and mobile apps, we capture the following details:
- First Name & Last Name: Used to display under the Profile Section.
- Profile Picture: Not stored on our servers; used only as a customer display picture.
- Email Address:
- Displayed under the Profile Section.
- Used for optional promotional campaigns and to assist with any queries.
- Google ID:
- Captured to identify that the user has logged in using their respective social media login.
6. Where We Send Your Data
We may collect and process your location data from GPS, IP address, Wi-Fi access points, and other technologies. This data is used to provide location-based services, personalized content, relevant advertisements, and to improve our services. You can disable location services on your device to limit sharing. We may share your location data with third-party service providers, partners, or affiliates for service facilitation. We do not sell your location information for third-party marketing without your consent.
Cookies:
We use cookies to enhance your browsing experience. Types of cookies include:
- Session cookies: Carry information across pages.
- Persistent cookies: Remember personal information and preferences.
Protection of Personal Information:
We store personal information on secure servers and use procedures to protect it from unauthorized access, destruction, use, modification, or disclosure. However, once information is transmitted over the internet, its security is beyond our control.
Changes to Privacy Policy:
We may update this Privacy Policy to reflect changes in our systems and services. Continued use of our websites/apps after changes constitutes acceptance of the revised policy.
Third-Party Websites:
Our websites/apps may contain links to third-party websites. We are not responsible for their privacy policies or content. Check their privacy policies for more information.
No Warranty:
We do not provide warranties regarding the control, collection, access, use, storage, or protection of personal information. We are not liable for unauthorized access, disclosure, use, or alteration of personal information.
Limitation of Liability:
Cloud Hertz Information Technology L.L.C., its affiliates, partners, and their respective employees are not liable for any damages arising from the collection, use, transfer, processing, or storage of personal information, or from your access to and use of our websites/apps.
Governing Law; Jurisdiction:
This Privacy Policy is governed by UAE law. Exclusive jurisdiction for any disputes is in the courts of Dubai.
6. Where We Send Your Data
We do not sell, trade, or rent your personal data to third parties. However, we may share your data with trusted service providers, such as payment processors or shipping companies, to fulfill your orders and improve our services. We ensure that these third parties adhere to strict data protection standards.
If you have any questions or concerns about our privacy practices or wish to exercise your data rights, please contact us.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Please check this page periodically for updates. Your continued use of our website signifies your acceptance of these changes.
