Information questions
Frequently Asked Questions
1. What is the warranty policy for Apple products purchased from your store?
We offer a standard one-year limited warranty on all new Apple products. Additionally, you can purchase AppleCare+ for extended coverage. Please visit our Warranty and Support page for more details.2. How can I track my order after making a purchase?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier's website. We also provide order status updates in your account dashboard.3. What is your return and exchange policy?
We have a 30-day return and exchange policy for most Apple products. If you're not completely satisfied with your purchase or encounter any issues, please contact our customer support team for assistance. Visit our Returns and Exchanges page for more information.4. Are your Apple products genuine and brand new?
Yes, we only sell genuine, brand-new Apple products. We are an authorized reseller, ensuring that you receive authentic Apple devices with full manufacturer warranties. Be cautious of counterfeit products from unauthorized sellers, and always buy from trusted sources like our store.
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