Frequently Asked Questions
Write us an e-mail via the form, or just send us an e-mail directly at.
1. What are the delivery charges for orders?
The delivery charges for orders from our Online Shop may vary depending on your location, the size and weight of the products, and the shipping method you choose. You can view the specific delivery charges during the checkout process before making your payment. We often offer free standard shipping on orders over a certain amount, so keep an eye out for any ongoing promotions.2.How long can I expect delivery to take?
The delivery time for your order can also vary depending on your location and the shipping method you select. In general, we offer several delivery options, including standard and expedited shipping. Standard shipping typically takes between 3 to 7 business days, while expedited shipping may deliver your order within 1 to 3 business days. Please note that delivery times may be affected by factors such as product availability and your delivery address.3. Can I include a gift receipt with my order?
Yes, you can add a gift receipt to your order during the checkout process. Simply check the option that says "Add Gift Receipt" before finalizing your purchase. A gift receipt omits the price information and makes it easy for the recipient to exchange or return the item if needed. It's a great way to send gifts to your loved ones.4. What is the process after I place an order?
After placing an order, you will receive an order confirmation email that contains details of your purchase. Our team will then process your order, which includes picking and packing the products you ordered. Once your order is ready to ship, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. If you have any questions or concerns about your order, our customer support team is here to assist you.5. How can I access my sales receipt?
Your sales receipt is typically included in your order confirmation email. You can also access your receipt by logging into your account on our website and navigating to the "Order History" section. There, you will find a record of all your past orders, including the corresponding sales receipts.6.What is the return policy, and how long do I have to return an order?
Our return policy allows you to return most products within 30 days of the purchase date. However, please note that some products, such as software and digital downloads, may have different return policies due to their nature. To initiate a return, please visit our Returns and Exchanges page on our website for detailed instructions on how to proceed. We recommend reviewing our full return policy for all the specific details.Send Us Message
Write us an e-mail via the form, or just send us an e-mail directly at.
