1. What Personal Data We Collect and Why We Collect It
Eligibility for Returns:
Items purchased from Cloud Hertz Information Technology L.L.C. are eligible for return within 14 days of delivery. The return window begins on the delivery date or within 14 days of the maximum delivery date. This is the "14 Day Window."
Ineligible Items:
- Final Sale items marked as non-returnable by merchants.
- Custom-made or personalized goods.
- Opened items unsuitable for return due to hygiene or health protection (e.g., skin lotion, toothpaste).
- Unsealed audio/video recordings or computer software.
- Perishable items.
- Services purchased from local providers (refunds subject to provider's policies).
Check the "Cloud Hertz Information Technology LLC Buyer Protection" section on the product details page for specific return policies.
Refund Process:
If eligible, Cloud Hertz Information Technology L.L.C. will refund your original payment method, including shipping costs, unless you chose expedited delivery. In some cases, refunds may be issued without needing the item returned. Otherwise, a prepaid return label will be provided, and return shipping costs will be deducted from your refund.
Standard Returns Process:
- Check your order history to confirm eligibility.
- Contact support to initiate the return.
- Request a return within 14 days of delivery.
- If required, return the item within 14 days using the prepaid label provided.
- Refunds to your original payment method may take up to 10 business days.
Order Cancellations & Buyer's Remorse:
Orders process quickly, so cancellation must be done promptly via Customer Support. If the cancellation period has passed, wait for delivery and then initiate a return request within the 14 Day Window.
Local Return & Refund Policies for Ship to Store Items:
- Shipping fees may not be refunded for items delivered on time.
- Items not picked up within the specified pickup window may be ineligible for refunds.
Additional Rights:
This policy supplements any rights you may have under applicable law with Cloud Hertz Information Technology LLC merchants.
